Agoziem Art is based in Enugu, Nigeria. This page explains how we process, package, and ship artworks, plus what to expect for delivery times, tracking, and support.
Last updated: 2025-01-01
Order processing time
Most orders are processed within 2 to 5 business days. If an item is made to order, framed, or requires extra drying or finishing time, processing may take longer. If your order has a time sensitive deadline, contact us before purchasing.
Where we ship
We ship within Nigeria and to selected international destinations. Availability can vary by carrier, item size, and destination restrictions. If checkout does not show your location, contact us and we will confirm options.
Shipping fees
Shipping fees are calculated at checkout based on destination, package size, and selected service level. Larger artworks may ship in protective tubes or reinforced flat packaging which can affect cost.
Estimated delivery times
Delivery times begin after processing (not from the day you order). Actual delivery can vary due to carrier capacity, public holidays, weather, and destination access.
Within Nigeria: typically 2 to 7 business days
International: typically 7 to 21 business days
These are estimates, not guarantees.
Tracking
If your shipment includes tracking, we will email your tracking details as soon as the package is scanned by the carrier. Tracking updates may take 24 to 48 hours to appear after dispatch.
Customs, duties, and taxes (international orders)
International shipments may be subject to customs fees, import duties, VAT, and local taxes. These charges are the responsibility of the buyer and are not included in the item price or shipping cost unless explicitly stated at checkout.
Packaging and artwork care
We pack every artwork for protection during transit. Depending on size and format, we may use rigid mailers, reinforced corners, protective sleeves, moisture barriers, and tubes. Keep packaging until you confirm the artwork arrived in good condition.
Delivery issues and lost packages
If your tracking shows delivered but you cannot find the package, check with household members, your building security, or nearby neighbors first. If it is still missing, contact us within 5 days of the delivery scan so we can open a carrier investigation where possible.
Damaged items
If your artwork arrives damaged, contact us within 48 hours of delivery and include clear photos of (1) the outer packaging, (2) inner packaging, and (3) the damage on the artwork. We will assess and offer an appropriate resolution.
