Agoziem Art is based in Enugu, Nigeria. This page explains when returns are accepted, how refunds are handled, and what to do if an artwork arrives damaged.
Last updated: 2025-01-01
Overview
We take care in describing and photographing each piece. Because artwork is delicate and many items are limited or made to order, our return rules depend on the product type and the condition the item arrives in.
Eligible returns
Returns may be accepted for items that arrive damaged, defective, or materially different from what was ordered. If approved, returns must be in the original condition and packaging (or equivalent protective packaging).
Items not eligible for return
Unless required by applicable law, the following are generally not returnable:
Custom or made to order items (including commissioned work)
Framed pieces where the frame damage is due to mishandling after delivery
Digital products or downloadable files (if offered)
Items marked final sale or clearance (if stated at checkout)
Any item returned with signs of use, handling damage, stains, odors, or missing components
Return request window
To request a return, contact us within 7 days of delivery (based on the carrier delivery scan). Requests submitted after this window may not be approved.
How to request a return
Email us with:
Your order number
The item name
A clear description of the issue
Photos of the item and packaging (for damage claims)
If your return is approved, we will provide return instructions and the return address.
Return shipping costs
If the return is due to damage, defect, or an error on our part, we may cover return shipping or arrange a pickup where available. For other approved returns, the buyer is responsible for return shipping and packaging, and we recommend insured, trackable service.
Refunds
If approved, refunds are issued to the original payment method after we receive and inspect the returned item. Processing time can vary by payment provider, but we typically initiate refunds within 5 business days after inspection.
Original shipping fees may be non refundable, except where required by law or where the return is due to our error.
Exchanges
Because many pieces are limited, exchanges are not always possible. If an exchange is approved, it is subject to availability. If the same piece is not available, we may offer a replacement of comparable value or a refund where appropriate.
Cancellations
If you need to cancel an order, contact us as soon as possible. If the order has not entered production, framing, or dispatch, we will do our best to accommodate. Once an item has shipped (or a made to order process has started), cancellation may not be possible.
